Helpful Hints

Please bring bathing attire for use in the thermal spa rooms. Robes, towels and footwear are provided. 

Lockers are provided for your personal items, however please be aware we accept no responsibility for loss of items on the premises. 

We love to hear your feedback - please find our feedback cards at our reception desk or speak to a member of our team.

Cancellation Policy

If you need to rearrange or cancel an appointment, we politely ask that you give us 48 hours’ notice.

Failure to provide adequate notice will result in the payment being non-refundable.

Please note that we do require a payment in full to secure your booking.

Opening Times

Monday: 09:00am - 21:00pm

Tuesday: 09:00am - 21:00pm

Wednesday: 09:00am - 21:00pm

Thursday: 09:00am - 21:00pm

Friday: 09:00am - 20:00pm

Saturday: 09:00am - 18:00pm

Sunday: 09:30am - 18:00pm


Etiquette

Our spa environment is one of relaxation and tranquillity. In light of this, the spa is a phone-free zone. 

We politely ask that guests keep their voices to a whisper to maintain a relaxed atmosphere.

Please respect all spa guests’ right to privacy.

Please arrive at least 30 minutes prior to your appointment time to allow sufficient time to check in, change into your robe, and familiarise yourself with the spa. 

Treatments can only take place after completion of the appropriate forms. 

As a courtesy to all our guests we do operate a prompt appointment schedule – a late arrival may mean that your treatment time is reduced.

Please note that treatments are only available for guests 16 and above.

Bookings

To make a reservation, please:

Telephone: 0161 904 5930

Email: thespa@halecountryclub.co.uk

To ensure your preferred time and service is available, we recommend you book in advance. A credit/debit card will be required at the time of booking as payment is taken in full.

An ideal gift for someone special, vouchers are available for monetary amounts or treatments. Call in, telephone or browse our site to purchase a voucher as a gift.

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